Terms & Conditions

The contract between the guest and Base Camp Hospitality (Everest Base Camp Mussoorie) shall be applicable on receipt of written confirmation of the reservation whether this has been sent by letter or e-mail. The services provided are based on the description contained in our brochure and / or on our website.

All prices are in Indian Rupees and are exclusive of applicable GST/taxes

Deposit: 100% deposit is required at the time of confirmed booking. This deposit is equivalent to the total price of accommodation on a per person basis or as specified. If the reservation is not made online through our website, then the deposit must be paid within 15 days from the date of initial booking for confirmation of the reservation. A credit card number must be given to guarantee your reservation even if the deposit has been paid. Bank details: Base Camp Hospitality 48, Dispensary Road (also known as 136/74, Ajmal Khan Road), Dehradun. Uttarakhand, 248001 Current A/C HDFC Bank 56 Rajpur Road, Dehradun- 248001. IFSC Code HDFC0000225 A/C No – 50200046651725 If payment is not made by the deadline, Everest Base Camp shall be entitled to cancel the contract and demand a cancellation fee in accordance with section 4. Final settlement: The remaining balance due for the entire stay, if any, is payable in advance on arrival at the time of check-in.

On cancellation of a confirmed reservation, the following cancellation fees is applicable: Cancellation up to 30 days prior to date of arrival: no cancellation charge. Cancellation from 29 to 15 days prior to date of arrival: refund of up to 50% of the deposit. Cancellation less than 15 days prior to date of arrival: no refund of the deposit (activities’ charges shall be non-refundable if the cancellation occurs less than three days prior to arrival date). For cancellations made in writing (email or post): the cancellation date will be deemed as the date of receipt of the cancellation document. If you are unable to come yourself and assign your confirmed booking to another person, no extra costs shall be incurred on such assignment. If due to any fault on the part of Everest Base Camp, your booked accommodation is not available at the exact period for which it was booked, EBC shall refund the equivalent value for the booked accommodation for as long as the room is unavailable during your booking period.

Arrival and departure timings and dates have to be adhered to by the guests. In case of late arrivals, whether due to disturbances in public or private transport or for personal reasons, the full room-price is payable. In the event of premature departure, the guest will be charged for the entire duration of confirmed booking.

Check-in timing is 2 pm to 5 pm. Check-out timing is 10 am. If your arrival is delayed beyond 6 pm, you are required to inform Everest Base Camp in advance to retain your booking for the day.

In the rare event of any complaint, please notify Everest Base Camp manager, so that any problems, faults or errors can be resolved as quickly as possible. Please email to info@ebcmussoorie.com For all legal matters, the Indian laws are applicable. For any disputes, jurisdiction of courts of Dehradun will apply.